NLU/NLP Engine Specialist

Assist Digital S.p.a.
Published
7 March 2019
Location
Rome, Italy
Job Type
Seniority
Senior
Base Salary
Not specified

Description

- Analyze “as is” customer service processes to identify opportunities for automation of the service - Design automated services (service that involve NLP/NLU technology) - Deliver the automated service by training the NLU engine to properly understand customer intents - Prepare NLU engine responses and define business rules governing the management of incoming requests - Test the effectiveness of the NLU engine and related rules, propose and test revised rules to constantly improve accuracy of responses generated by the engine - Monitor the overall performance of the engine, diagnose reasons for over or underperformance, prepare and present reports to stakeholders regarding engine performance, accuracy and ideas for improvement - Test new version of the knowledge base and rules against historical queries before implementation

Requested Skills

- +1 years professional experience in NLP/NLU or AI-related area or also in customer care/CRM.
- Demonstrated ability to work together in a small team and to interact in a positive and effective manner with client employees. Collaborative style is a must.
- Understanding of natural language processing and business process analysis, with prior experience in NLP/NLU a plus
- Understanding and experience with customer-care department operations a plus
- Demonstrated analytical thinking, project/time-management and problem-solving skills
- Understanding and experience with Microsoft Excel to analyze natural language request data (prior experience in using tools to analyze natural language corpora is a plus)
- Systematic approach to problem solving and understanding of verification and hypothesis testing as related to business systems
- Proactive personality, ability to anticipate problems and propose solutions
- Fluent in Italian, English and French
- Bachelors or a Master degree in Linguistics related areas or in Computer Science or Math/Statistics
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