Product Manager

MailUp Group
19 October 2018
Milan, Italy
Job Type
Base Salary
35.000 € - 45.000 €


Are you a “product” person? Do you constantly think of how you could improve a software application that you are already using? How it could look better, work better, perform better, feel better? Do you go “wow!” when you see a beautifully designed, well-engineered application? If the answer is “yes”, then you might be the right person for this job!

MailUp, a listed digital company, specialized in a multi-channel marketing system focused on “messaging”. With MailUp, companies send both bulk and transactional messages via email, SMS, and - now - messaging apps (Facebook Messenger, Telegram, … more to come!). The MailUp Web UI, where companies design newsletters, create campaigns, setup automated workflows, etc., using email, SMS and messaging apps, is a “client” of the messaging engine, which takes care of scheduling, queuing, and executing the delivery of the messages on the right channel. Other applications become clients of the same messaging engine by using a broad range of APIs. This includes other applications in the MailUp Group, which creates important synergies within the Group. This multi-channel messaging engine is the product that you will be managing.

You will be included in the Product area, reporting directly to the Senior Product Manager. Key Accountabilities and Ownership Primary interlocutor of the Demand & Project Manager for the systematic declination of needs Work closely with the Demand & Project Manager for the evaluation of the feasibility of the requirements.

Become intimately familiar with the architecture and features of the messaging engine. Apply the Jobs-To-Be-Done framework to understand “why” customers are sending messages with MailUp, developing “job stories” that turn those “jobs that need to get done” into sensible, correctly prioritized items on the product backlog. Discover those “jobs” by proactively listening to customers and internal stakeholders (Marketing, Sales, Support, etc.). Work with the Development Team as a Product Owner, using the SCRUM methodology.

As a Product Owner, run backlog grooming, sprint planning, and sprint review meetings to ensure that the product backlog successfully turns into new releases of the messaging engine. Become a guru at using the MailUp Web UI, in order to understand how the messaging engine is utilized and how it can be improved to better server its needs Interact with the rest of the Product Team in the MailUp business unit to assist with tasks such as product documentation, product training, and internal & external product communication. Interact with other Product Managers and Product Owners within the MailUp Group to locate and successfully leverage product synergies.

Requested Skills

Strong ability to collect, understand, and organize information (product feedback) coming from various sources, and to turn it into well-written stories in the product backlog. This means that you are:
- A good listener, who is able to set your opinions aside.
- A good project manager, who does not get overwhelmed with heavy multitasking.
- An entrepreneurial spirit, able to self-direct your work.
- A very, very good writer, able to turn unstructured, “messy” information into quality, structured, coherent content.
- Team player: you’ve worked (or played sports) with many teams, and people love working with you.
- Strategic thinker: you can see where a feature should go to deliver better value to our customers. You will go out of your way to make that happen
- Go-getter: you are not afraid to roll-up your sleeves and help wherever needed. “Wherever” is the big word in that sentence

Must Have Qualifications Master’s or Bachelor’s Degree in Computer Science, Information Systems or other related field. You will be product managing a very technical product, mostly without a UI, and instead with lots of APIs. The challenges with this product are of a technical nature, not UX. Therefore, you need to have familiarity with: Web Services and RESTful APIs Service-Oriented Architecture Microservices Technical experience in the telecommunication sector will be considered a big plus. At least 3 years of product management experience. Product management experience in the telecommunication sector will be considered a big plus Proficient in English: you speak and write in English & Italian proficiently. English is becoming the official language of the Product Team at MailUp, but a lot of our documentation is in Italian and much of the team is in Italy. Weekly transfers to the Cremona Office (3 times a week). Familiarity with the SCRUM methodology. If you have been using SCRUM for a while, that’s another big plus
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